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FAQ'S

PAYMENT OPTIONS:

Do you take orders by phone or email?

We can only accept orders and payments through our website, however our friendly staff are always available to assist if you have any questions prior to your purchase.

 

Do you offer lay-by?

We are proud to offer take home lay-by for Australian orders over $50, simply select Afterpay at check out.

 

In which currency will I be charged?

All our prices are in Australian dollars and includes GST.  We are unable to charge in any other currency.

 

SHIPPING & RETURNS:

Which countries does LOKI LU ship to?

We currently ship Australia wide ONLY.

 

How quickly will my order ship?

Orders placed prior to 1pm AEST each weekday will be dispatched the same day.  Orders placed after 1pm AEST will be dispatched the following business day, unless the order is placed on a friday afternoon or saturday, in which case your order will be sent on the following Monday(excluding bank holidays).

You will recieve an email detailing your tracking reference once your order is on its way to you.

Standard shipping within Australia takes 1-7 working days.

 

How can I return an item?

You're welcome to return any full priced items within 14 days if you're not happy with your purchase.  All return items must be in new condition with all labels and packaging still intact.

 

Can I return a sale item?

Refunds, exchanges and credits are not provided for sale items, unless they are faulty.  Items purchased with a promo code may be returned for a store credit.

 

ORDERING:

I forgot to use my voucher code, can you refund the difference?

Unfortunately we're not able to validate your voucher code after an order has been placed.  If your having trouble using the code please contact us.

 

Can I use more than one voucher code on my order?

Only one voucher code can be used at any one time.

 

The item I purchase is now on sale, can you refund me?

If an item goes on sale within 48 Hours after you have made a purchase, please contact us and we will happily refund the difference.  This applies only to items purchased at full price that go on sale on our website within 48 hours of purchase.  We cannot offer any other markdowns on sale items in any circumstances or validate voucher codes after an order has been packed.

 

Can I change or add more items to my order?

Unfortunately we're not able to change an order once it has been placed as our systems are automated.  You'll need to place a new order if you'd like to purchases additional pieces.

 

Can I cancel my order?

If you wish to cancel your order, we may be able to cancel it, if it has not yet been packed or shipped.  Please contact us as soon as possible and we will do our best to accommodate.

 

PRODUCT QUESTIONS:

Does LOKI LU sell replica, factory seconds or second hand products?

No.  We only sell authentic products from premium brands.  Our products are brand new and will arrive in their original packaging.

 

Do you have a size chart?

We have listed the individual size charts for each brand on each product page.

Unfortunately we are unable to measure individual items

 

Im intrested in LOKI LU stocking my brand. How can I get in touch?

Please contact us at lokilu.info@gmail.com

 

 

 

 

 

 

 

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